Shipping policy

Last updated: 20 Dec 2025

Operated by AL BEED TRADING L.L.C (License No. 226275)
Address: Number 92 Mohammed Khalifa Al Habtoor Warehouse, Baghdad Street, Al Twar 4, Dubai, UAE

Delivery coverage

We deliver across the United Arab Emirates. Availability may vary by location and product.

Delivery timelines

Delivery timelines are shown at checkout and are the most accurate estimate based on your address, courier coverage, and order contents. Delays may occur due to public holidays, peak periods, and courier conditions.

Shipping fees & free shipping promotions

Shipping fees (if any) are displayed at checkout.

We may offer free shipping promotions (for example, Free Express Shipping on orders AED 135+).
Free shipping thresholds and promotions may be changed, increased, decreased, or removed at any time. The offer applicable to your order will always be the one shown at checkout when you place the order.

Address accuracy

Customers must provide a complete and accurate delivery address and reachable phone number. If delivery fails due to incorrect details or unreachability, re-delivery charges may apply.

Damaged parcel / delivery issues

If your parcel arrives damaged, please email us within 48 hours of delivery with your Order ID and supporting photos/videos.

Force majeure

We are not responsible for delivery delays caused by events outside our control.

Contact

Support hours: Mon–Sat, 9:00 AM – 6:00 PM (GST/UAE time)

Email: help@proteify.com